Terms of Service

1. Acceptance of These Terms

By accessing agentras.com, requesting a demo, purchasing or using an Agentras service, or otherwise interacting with Agentras, you agree to these Terms of Service. If you do not agree to these terms, do not use the website or services.

2. Agentras Services

Agentras offers managed AI receptionist services for businesses. Depending on the service arrangement, this may include configuration of call-handling flows, business information, common questions, lead capture, appointment-booking support, and ongoing monitoring or optimization.

The exact features, integrations, setup requirements, service scope, fees, and responsibilities applicable to a customer may be described in a separate proposal, order form, invoice, statement of work, or other written agreement.

3. Eligibility and Business Use

You must have the legal capacity to enter into an agreement and, if you are acting on behalf of a business or organization, you represent that you have authority to bind that business or organization to these terms.

Agentras services are intended primarily for business use.

4. Customer Information and Responsibilities

You are responsible for providing accurate and lawful information needed to configure or operate the service. This may include business hours, services offered, scheduling rules, frequently asked questions, routing preferences, escalation instructions, and other operational details.

You are responsible for reviewing and approving the business information and instructions used in your configuration and for notifying Agentras when that information changes.

You must not provide content, instructions, or data that you do not have the right to use or that would cause the service to violate applicable law.

5. Communications, Calls, Consent, and SMS Messaging

You are responsible for ensuring that your use of phone calls, text messages, recordings, automated communications, and marketing communications complies with laws and regulations applicable to your business and your customers.

If your service uses call recording, transcription, automated messaging, or similar features, you are responsible for providing any notices or obtaining any consents required for your use case and jurisdiction.

SMS Communications

By providing a mobile phone number to Agentras and submitting a form, requesting a demo, contacting us, or otherwise opting in to receive text messages, you consent to receive SMS or MMS communications from Agentras at the mobile number you provide.

These messages may include communications related to your inquiry, demo request, appointment coordination, onboarding, service setup, account or service updates, customer support, reminders, and, where you have provided appropriate consent, promotional or marketing communications.

Message frequency may vary depending on your interactions with Agentras and the services you request. Message and data rates may apply according to your mobile carrier and wireless plan.

You may opt out of marketing text messages at any time by replying STOP to a message from Agentras. After you opt out, you may receive a confirmation message. For assistance, reply HELP or contact Agentras at support@agentras.com.

Consent to receive marketing text messages is not a condition of purchasing any Agentras product or service.

Carriers are not liable for delayed or undelivered messages. Delivery of text messages may depend on your wireless service provider and network availability.

Your mobile information will be handled in accordance with our Privacy Policy. Agentras does not use your consent to receive text messages as permission to send unrelated communications.

6. Third-Party Services and Integrations

Agentras may rely on or connect with third-party platforms, telecommunications services, scheduling systems, form providers, automation tools, or other vendors. Your use of a third-party service may also be subject to that provider's own terms, privacy policy, availability, and limitations.

Agentras is not responsible for outages, changes, restrictions, data loss, or other issues caused by third-party services outside our reasonable control.

7. Fees, Billing, and Payment

If you purchase an Agentras service, the fees and billing schedule will be the amounts presented to you in the applicable checkout, invoice, proposal, order form, or written agreement.

You agree to pay applicable charges when due. Unless otherwise stated in writing, taxes, carrier charges, usage-based charges, third-party fees, or other costs associated with your specific setup may be separate from Agentras service fees.

We do not state a universal refund policy in these Terms because refund, cancellation, and billing arrangements may vary by offer or service agreement. Any specific terms presented to you at the time of purchase will control for that transaction.

8. Service Changes, Suspension, and Termination

Agentras may modify or improve the website or services from time to time. We may suspend or restrict access when reasonably necessary to address security issues, misuse, nonpayment, technical problems, legal requirements, or conduct that violates these terms.

You may stop using the website at any time. Cancellation or termination of a paid service is governed by the terms of the applicable service agreement, order, or billing arrangement.

9. Acceptable Use

You may not use agentras.com or Agentras services to:

• violate applicable law or the rights of another person or business;
• engage in fraud, impersonation, harassment, abusive conduct, or deceptive practices;
• send unlawful spam or marketing communications;
• interfere with, probe, reverse engineer, disrupt, or attempt unauthorized access to systems or services;
• upload malware or harmful code; or
• use the service in a way that creates unreasonable security, legal, or operational risk.

10. AI-Generated Responses and Service Limitations

AI systems can misunderstand a caller, provide an incomplete response, or fail to handle an unusual situation as intended. Agentras does not guarantee that an AI receptionist will answer every question correctly, capture every lead, complete every booking, or produce a particular business outcome.

Customers should configure appropriate escalation paths and retain human review or intervention where important, especially for sensitive, urgent, regulated, or high-impact matters.

11. No Guarantee of Results

Agentras may help businesses improve call handling and responsiveness, but results vary based on call volume, customer behavior, service configuration, business operations, pricing, market conditions, and other factors. We do not guarantee revenue, lead volume, conversion rates, appointment volume, rankings, or other specific outcomes.

12. Intellectual Property

The Agentras name, branding, website content, designs, software-related materials, workflows, documentation, and other materials provided by Agentras are owned by Agentras or its licensors, except for customer-provided content and third-party materials.

Subject to payment and any applicable service agreement, customers may use the configured service for their own business operations during the applicable service term. No ownership of Agentras technology, templates, systems, or intellectual property is transferred unless expressly agreed in writing.

13. Customer Content

You retain ownership of business information and other content you provide to Agentras. You grant Agentras the limited right to use that content as reasonably necessary to configure, provide, maintain, and support the service for you.

14. Privacy

Your use of the website and services is also subject to the Agentras Privacy Policy, which explains how information may be collected, used, and disclosed.

15. Disclaimers

To the extent permitted by law, agentras.com and Agentras services are provided on an "as available" basis. We do not warrant uninterrupted operation, error-free performance, compatibility with every third-party platform, or that the service will satisfy every business requirement.

Nothing in these terms excludes warranties or rights that cannot lawfully be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Agentras will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business opportunities, loss of data, or interruption of business arising from or related to the website or services.

Any limitation of liability may be subject to additional terms in a customer-specific written agreement and to rights that cannot be limited under applicable law.

17. Indemnification

To the extent permitted by law, you agree to be responsible for claims, losses, or expenses arising from your unlawful use of the services, your business content or instructions, or your violation of these terms or applicable law.

18. Governing Law and Disputes

These Terms should specify the governing law, venue, and any dispute-resolution process that applies to Agentras. That information has not been confirmed, so this page does not invent a jurisdiction or arbitration requirement.

Before relying on these Terms as a final customer agreement, Agentras should add the governing law, venue, and any desired dispute-resolution language that accurately reflects the business's legal structure and location.

19. Changes to These Terms

Agentras may update these Terms of Service as the website, services, or business practices change. When changes are made, the effective date at the top of this page may be updated.

20. Contact Agentras

If you have questions about these Terms of Service, contact: